FIREBOARD WARRANTY INFORMATION

At FireBoard Labs, we strive to provide a high quality product. We also stand by our product and to that end, we have extended our initial six (6) month warranty period to twelve (12) months on the FireBoard Thermometer (“Product”).

Any private consumer located within the EU is entitled to an additional twelve (12) months warranty period on the products as specified by EU law.  BBQ Europe s.r.o. will repair or replace a unit that is covered by the warranty for up to twenty-four (24) months from the date of purchase.  Proof of purchase from us or one of our authorized dealers is required in order to process the warranty.

Warranty for commercial use is 6 months from the date of purchase.

This warranty ensures that the Product is free from defects and workmanship. If the Product fails to conform to this Limited Warranty, FireBoard will repair or replace the unit at its own expense.

Of course, as with any warranty, certain situations are not covered under our warranty. These situations include but are not limited to: modifications, use outside rated specifications, and general abuse/misuse. FireBoard reserves the right to inspect equipment before resolving any warranty claims.

All FireBoard temperature probes are covered by a six (6) month warranty period. Due to the extreme conditions most of the temperature probes perform in, it naturally becomes difficult to extend a longer warranty. The same limitations apply to the six (6) month warranty with respect to probe misuse or outside FireBoard’s probe specifications.  BBQ Europe does not provide an extension on the limited warranty for probes, due to the extreme conditions endured by them.

It should also be noted that this warranty only applies to FireBoard equipment purchased directly from FireBoard, BBQ Europe, or one of our authorized dealers.

If the equipment is under warranty, we will inspect the equipment and determine the nature of the issue. If the repairs are under warranty, we will repair or replace the equipment free of charge and send it back to you in a timely manner. Remember, probes include a six month warranty and the FireBoard unit and accessories include a two year warranty.

We strive to make all repairs in a timely manner. We also aim to price any repairs that are outside the scope of warranty work as reasonably as possible in an effort to support our customers.

For all warranty related claims or questions, please email FireBoard at support@fireboard.com