At BBQ Europe, we want to ensure that you are 100% happy with your purchase.  If you have any technical or sales questions, please contact us.  However, if you feel your purchase is defective or not the best fit for you, we want to make things right.

You may return new and unused products within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund once the product is returned to us.

If you need to return an item, please contact us at with your original order number.